Lethbridge, Alberta
Canada T1H 1T7


April 2008 to August 2008
Central Mountain Air
Calgary, AB
-Customer Service Agent
-Ramp Agent

-Customer Check-in at the Airport Counter

-Flight Departure and Arrival Procedures

-Loading and Unloading CMA Aircraft
-Transport Canada Clearance

September 2005 to April 2008
Calgary Herald
Calgary, AB
-Assistant Country Distribution Manager
-Assistant Manager, Dispatch
-Supervised Country District Managers
-Supervised Country Newspaper Carriers
-Delivered carrier & customer shortages
-Delivered downed routes

February 2005 to September 2005
Lethbridge Herald
Lethbridge, AB
-Single Copy Sales Manager
-Assisted Circulation Manager
-Managed 400 Dealer, Bulk and NIE accounts
-Managed 120 Vending Box & Agent accounts
-Managed the Digital Edition Data Base
-Managed readership Contests and Promotions
-Supervised 180 Newspaper Carriers
-Delivered downed routes

June 2003 to January 2005
Schatzie's Coffee & Confectionery
Young, SK
-Self Employed
-Inventory Control
-Day to Day Accounting
-Two Employees
-Programed PLU's into the Cash Register
-Day to Day Cash Register Operations
-Day to Day Debit Machine Operations
-Customer Service
-Day to Day Cleaning

January 1983 to January 2005
DHS Sales
Saskatoon, SK
-Self Employed
-Sales Representative for BottomLine Payment Systems (
-Sales Representative for (
-Sales Representative for Nanco Long distance (
-Sales Representative for Home Trust Visa (
Home Trust)
-Sales Representative for The Mulberry Station
-Web-Master for (
-Consumer Impact Marketing(
Consumer Impact Marketing)
-The Mosaic Group(
Mosaic Group)
-Operated Booth/Kiosk at Exhibition, Trade Shows and Malls
-Commercial stationery
-Web hosting
-Mystery Shopping

December 2000 to September 2001
DHS Sales
Saskatoon, SK
-Self Employed
-City Agent for the Star Phoenix
-City Agent for the National Post
-Supervised 142 Newspaper Carriers
-Delivered carrier shortages
-Delivered customer shortages

October 1999 to December 2000
Garden Market IGA
Saskatoon, SK
-Responsible for Receiving Department
-Responsible for Dairy Department
-Closing supervisor
-Also worked in the Deli

May 1997 to August 1999
Young Co-operative
Young, SK
-Responsible for Grocery, Produce, & Meat Departments
-Programed PLU's into the Cash Register
-Plan-o-Grams (CASM)
-Graduate of the Federated Co-operative Advanced Grocery Training Program

September 1996 to February 1997
Stagecoach Motel & Restaurant
Willow Bunch, SK
-Self Employed
-Managed Motel and Restaurant
-Twelve Employees

July 1996 to October 1996
Saskatoon Inn
Saskatoon, SK
-Certified Front Desk Agent
-Certified Front Desk Evaluator
-Night Audit

January 1993 to August 1995
Manitou Springs Hotel & Resort
Manitou Beach, SK
-Assistant Manager
-Certified Front Desk Agent
-Certified Front Desk Evaluator
-Reservations, Individual & Group
-Night Audit
-Co-chairman Occupational Health & Safety

September 1990 to October 1992
Baffin Greenland Tourz
Iqaluit, NU & Montreal, QC
-Group tours to Greenland
-Corporate & Leisure Travel
-Domestic & International Ticketing

August 1987 to September 1990
All Season Travel
Moose Jaw, SK
-Corporate & Leisure Travel
-Domestic & International Ticketing
-Bus Tour Coordinator/Director


(Elected Positions)

October 2007 to August 2008
Temple Community Association
Calgary, AB
-Hall Rentals


Windows, Word, Excel and other Programs
Internet Web Master

I-Muze Reservation System
Newzware by ICanon
KEA! by Publishing Business Systems
INN Control Systems
Comfort by Inter-Soft
Apollo by Gemini
Sabre by American Airlines
Reservec & Gemini by Air Canada


May 1999 & May 1998
Produce Clinic (FCL)

January 1999
Financial Management (FCL)

February 1998
Front Line Loss Prevention (FCL)

January 1998
In Search of Margin (FCL)

September 1997
Grocery Clinic (FCL)

October 1996
Hotel Front Desk Evaluator (STEC)

May 1995

January 1995
How to Communicate with Confidence, Clarity & Credibility (NSG)

December 1994
Service Enhanced Training

December 1994
First Aid and CPR

January 1994
Hotel Front Desk Certification (STEC)

April 1993
Host I and II (TISASK)

June 1990
American Airlines Training Center

February 1987
Air Canada Reservations Center

July 1986 to July 1987
Robertson Career College
-Travel and Tourism Graduate

September 1982 to June 1986
Nokomis High School
-High School Graduate


1979, 1980, 1983, 1985
-Most Endeavoring Effort

1980, 1985, 1986, 1987
-Perfect Attendance

1984, 1985
-Honour Roll


Available on request.
Not posted, in respect of the privacy of my references.


FCL -- Federated Co-operatives Limited
NSG -- National Seminars Group
STEC -- Saskatchewan Tourism Education Council
TISASK -- Tourism Industry Association of Saskatchewan

For additional information:

(online resume)

or email: