Introduction to SQM - Part B
[ STEP 2 ]

    Welcome to the second level of the STEP Program, designed to develop and shape your Mystery Shopping Skills. For this level, you are required to review and understand the following documents in order to complete this test successfully.

  • Shopper Hints
  • Shopper Pay
  • Taxes
  • Frequently Asked Questions (FAQ)
  • Available Assignments
  • Shopper Checklist
  • Sally Shopper
  • Error Messages
  • News
  • Online Maps

    Once you have thoroughly reviewed these documents, proceed to the following test. The test consists of 25 multiple choice questions. To be successful at this level, you must correctly answer all 25 questions. Once you have answered all questions correctly, you will become a STEP 2 shopper. You have two chances to complete this test today. If you are unsuccessful, you may retake the test on the next calendar day.


Good Luck!


1.If you receive an "Error 401" message when accessing the SQM website, what does this mean?

(a)
This error means you have requested access to a page for which you don't have access rights.
(b)
This error means the SQM Internet server could not get the proper user name and password.
(c)
This error means the Internet server was unable to send the page back because of an error on the Internet server.
(d)
This error means either the document doesn't exist anymore or you entered the URL incorrectly.
(e)
This error means that the Internet server cannot send the page because too many people are trying to access the Internet server at once.
(f)
None of the above.

a b c d e f

2.How often does SQM produce its online newsletter?

(a)
Once a year.
(b)
When there is new information to report.
(c)
Weekly.
(d)
Monthly.
(e)
Quarterly.
(f)
Every 6 months.

a b c d e f

3.On the SQM website, where can you find the assignments that have been assigned to you?

(a)
By clicking on "Click Here to See your Assignments" from the Main Page (the white space between the blue and black bars).
(b)
By clicking on "Click Here to View your Assignments" from the Main Page.
(c)
By clicking on "Your SQM Account" and then "Your Assignments" from the Main Menu or any other page on the website.
(d)
By clicking on "My SQM Account" and then "My Assignments" from the Main Menu.
(e)
A or C.
(f)
B or D.

a b c d e f

4.When does a cheque from SQM become stale-dated?

(a)
After 6 months.
(b)
After 4 months.
(c)
After 2 months.
(d)
After 10 months.
(e)
After 8 months.
(f)
After one year.

a b c d e f

5.Which of the following shows all the available information about an assignment on the Assignment Page (the page that appears when you click on an assignment)?

(a)
The date range of the assignment, the special instructions, the on-line evaluation report, the general shop instructions, the city code, the name of the company to be shopped and a comprehension review.
(b)
The date range of the assignment, the special instructions, the general shop instructions, the location information, the name of the company to be shopped and a comprehension review.
(c)
The date range of the assignment, the special instructions, the on-line evaluation report, the general shop instructions, the city code, the store number, the name of the company to be shopped and a comprehension review.
(d)
The date range of the assignment, the special instructions, the on-line evaluation report form, the city code, the address, phone number and store number of the location, the name of the company to be shopped and a comprehension review.
(e)
The date range of the assignment, the special instructions, the general shop instructions, the on-line evaluation report, the name of the company to be shopped and a comprehension review.
(f)
None of the above.

a b c d e f

6.If you have completed a retail evaluation, how should you submit the receipt?

(a)
Fax the original receipt to SQM.
(b)
Mail the original receipt to SQM.
(c)
Scan the original receipt and email it to SQM.
(d)
Deliver the receipt by hand to SQM.
(e)
A, B or C.
(f)
Any of the above.

a b c d e f

7.If the Assignment Page shows an evaluation with a date range of July 4, 2003; July 9, 2003, when is it possible for you perform the evaluation?

(a)
July 4th — 9th only.
(b)
You should try to perform it on the 4th, but if this is not possible you should perform it on the 9th.
(c)
July 4th and July 9th only.
(d)
July 5th — 8th only.
(e)
B or C.
(f)
None of the above.

a b c d e f

8.What amount of time should you allow for the delivery of your paycheque?

(a)
5 days.
(b)
10 days.
(c)
12 days.
(d)
1 week.
(e)
2 weeks.
(f)
3 weeks.

a b c d e f

9.When looking at an Assignment Page for an evaluation, how do you know if the assignment requires a purchase?

(a)
It will be indicated in the comprehension review.
(b)
It will be indicated in the 'Shopper Reimbursement' line.
(c)
It will be indicated in the special shop instructions.
(d)
It will not be indicated on the assignment page. This information is in the general shop instructions.
(e)
A and B.
(f)
None of the above.

a b c d e f

10.Who should you contact if you receive an error message not outlined in the Error Message Info page on the SQM website?

(a)
Contact your Shopper Resources Coordinator via email.
(b)
Contact the Editing Supervisor via email.
(c)
Contact the I.T department via email.
(d)
Contact your Shopper Resources Coordinator via the telephone.
(e)
A and C.
(f)
Any of the above.

a b c d e f

11.How should you go about applying for available assignments?

(a)
Only apply for types of evaluations you have completed in the past.
(b)
Apply for everything you can.
(c)
Do not apply for evaluations you have been turned down for in the past.
(d)
Only apply for the evaluations you can adequately handle.
(e)
Only apply for the evaluations you can adequately handle, not exceeding 25 evaluations per month.
(f)
A and D.

a b c d e f

12.What reliable piece of equipment do you need when performing evaluations?

(a)
A computer.
(b)
A watch.
(c)
A pen.
(d)
A tape recorder.
(e)
All of the above.
(f)
A, B and C.

a b c d e f

13.How many evaluations can you claim at one time on your Shopper Invoice?

(a)
One month's worth of evaluations.
(b)
Two months' worth of evaluations.
(c)
Four months' worth of evaluations.
(d)
Five months' worth of evaluations.
(e)
Six months' worth of evaluations.
(f)
A and B.

a b c d e f

14.Which of the following is not true?

(a)
An administration charge of $15 will be charged for the re-issue of any stale-dated cheque.
(b)
An administration charge of $20 will be charged for the re-issue of a cheque that is lost as a result of Shoppers not notifying the SQM Accounting Department of an address change.
(c)
You are able to update all of your personal information (address change, marital status, email address change, etc.) using the SQM website.
(d)
Shopper paycheques are not issued automatically.
(e)
It is the responsibility of each Shopper to maintain good records of all of their monthly assignments.
(f)
You are required to submit an expense report for all assignments completed, even if you incur no out-of-pocket expenses.

a b c d e f

15.How do you check your approved invoices on the SQM website?

(a)
From the Main Menu, click on "Your SQM Account" and click on "Approved Invoices".
(b)
From the Main Menu, click on "My SQM Account" and click on "Approved Invoices".
(c)
From the Main Menu, click on "Payroll System" and click on "Approved Invoices".
(d)
From the Main Menu, click on "Payroll System" and click on "Shopper Pay".
(e)
You cannot check approved invoices online.
(f)
None of the above.

a b c d e f

16.To assist Shoppers with their taxes, the online system has the following links:

(a)
A link to the IRS.
(b)
Links to other support websites.
(c)
A link to Revenue Canada.
(d)
A link to the International Revenue website.
(e)
A, B and C.
(f)
All of the above.

a b c d e f

17.Who is Sally Shopper?

(a)
The cartoon character found in different areas throughout the website.
(b)
The company mascot.
(c)
An alias for one of the Shopper Resources Representatives.
(d)
The president of SQM.
(e)
An Ann Landers type of character who answers questions about Mystery Shopping.
(f)
None of the above.

a b c d e f

18.How can you find Sally Shopper on the SQM website?

(a)
From the Main Menu, click on "Shopper Information", then on "News". Sally is in the Shopper Newsletter.
(b)
From the Main Menu, click on "Shopper Information", then on "Shopper Hints".
(c)
From the Main Page, click on "Ask Sally".
(d)
From the Main Page, click on "Sally Shopper".
(e)
B or D.
(f)
None of the above.

a b c d e f

19.If you don't know where a location is for one of your evaluations, what can you do?

(a)
From the Main Menu, click on "On-line Maps". You can then choose from Map Blast or Map Quest.
(b)
From the Main Menu, click on "On-line Maps". You can then choose from Map Blast or Map World.
(c)
From the Main Menu, click on "On-line Maps". You can then choose from Map Quest or Dogpile.
(d)
From the Main Menu, click on "Shopper Information", click on "Maps" and then select "Map Quest".
(e)
From the Main Menu, click on "Shopper Information", click on "Maps" and then select "Map World".
(f)
From the Main Menu, click on "Shopper Information". You can then click on either "Map Blast" or "Map Quest".

a b c d e f

20.Why should you check the SQM website on a regular basis?

(a)
To check for new information that has been posted.
(b)
To check for new assignments in "Available Assignments".
(c)
To check for new contests.
(d)
To check whether a new assignment has been given to you.
(e)
A, B and D.
(f)
All of the above.

a b c d e f

21.What should you do if you would like the Accounting Department to direct deposit your Shopper paycheque?

(a)
Print out a copy of your invoice and mail it to SQM's Accounting Department.
(b)
Call the Accounting Department. This request must be made verbally.
(c)
Mail a voided cheque with your Shopper code on it to the Accounting Department.
(d)
Mail a voided cheque to the Accounting Department with a printed copy of your invoice.
(e)
C or D.
(f)
None of the above.

a b c d e f

22.What should you do if you would like to view the instructions for an evaluation?

(a)
From the Assignment Page, click on "Read Shop Instructions".
(b)
From the Assignment Page, click on "Read Evaluation Instructions".
(c)
From the Assignment Page, click on "Instruction Comprehension".
(d)
From the Main Menu, click on "Shopper Information" and click on "Evaluation Instructions".
(e)
From the Main Menu, click on "Shopper Information" and click on "Shopper Instructions".
(f)
B or D.

a b c d e f

23.When you submit a report online, what will occur if you do not complete the entire report?

(a)
You will not be paid for the evaluation.
(b)
You will be contacted by the Editing Department for more information.
(c)
You will be contacted by your Shopper Resources Representative for more information.
(d)
You will receive a validation error message for mandatory questions that were left blank.
(e)
You will receive a clarity error message for mandatory questions that were left blank.
(f)
C and E.

a b c d e f

24.When submitting your expenses, which of the following is correct?

(a)
Submit an online invoice after each evaluation you complete.
(b)
Submit an online invoice every month, even if you did not complete any evaluations.
(c)
Submit an online invoice every month only for reports where you incurred out-of-pocket expenses.
(d)
Submit an online invoice every month for all reports completed.
(e)
Submit an online invoice every month for all reports completed and then fax the invoice to SQM.
(f)
None of the above.

a b c d e f

25.How can you access the Shopper Newsletter?

(a)
From the Main Menu, click on "News".
(b)
From the Main Menu, click on "Shopper Newsletter".
(c)
From the Main Menu, click on "Shopper Information" and then click on "News".
(d)
From the Main Menu, click on "Shopper Information" and then click on "Shopper Newsletter".
(e)
From the Main Menu, click on "Shopper Information" and then click on "SQM Newsletter".
(f)
B or D.

a b c d e f




( Please make sure that all questions have been answered before clicking the 'Submit' button. )